At RPB Plumbing & Heating we are committed to processing personal information about our customers and suppliers in ways that comply with our legal obligations as well as being clear about what we do with your personal information. 

This privacy statement covers information we collect about you. We will be the “controller” of the personal information which you provide to us.

We are committed to safeguarding your privacy. Only data necessary to conducting our business is kept by us and we don’t sell your data to third parties.

Name

Address

E-mail address

Telephone number

If you are a supplier of RPB Plumbing & Heating, we may also hold your bank account number & sort code purely for the purposes of payments via BACS.

We only use your personal information as follows:

To provide agreed goods and services to you

For invoicing, processing payments, account set up and maintenance

We will not use your information for any form of marketing or advertising.

Social Media 

We do not use any form of Social Media ie Facebook etc.

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including legal obligation(s) under applicable law to retain data for a certain period of time and guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

We use reasonable security methods to protect the personal information that we process, however, please note that whilst we take appropriate measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

Under applicable data protection laws, you have the following rights:

Right to access and obtain a copy of your personal information: 

You are entitled to request confirmation whether we process any of your personal information and where this is the case, you may have access to your personal information and to certain information about how it is processed. 

Right to correct your personal information: 

If you can demonstrate that personal information we hold about you is not correct, you can ask that this information is updated or otherwise corrected.

Right to be forgotten/have data deleted:

In certain circumstances, you have the right to have your personal data deleted. You may make such a request at any time.

To exercise your rights, you can contact us via post or e-mail.

If you do not consent to us holding the data relating to you as outlined above, please contact us via post or e-mail to let us know.

 

If we do not receive any communication from you, we will assume we have your consent.